As small business owners, we may not allows be able to compete with larger competitors on price and location, but we do have one advantage. We pay attention to the details, the little things, and that’s what makes a difference with our clients. In that respect, we have the competitive advantage and should use it accordingly.
Good customer service is the mantra of any business, and rightly so. Anticipating our client’s needs, and delivering an excellent product and/or service, not only leaves a great impression on them, but by golly, it also makes us feel good as well. So, if growing your business is what of your main goals, take some time to focus on your customers and anticipating their needs. It can make all the difference in the world.
“Here is a simple but powerful rule – always give people more than what they expect to get.”~ Nelson Boswell, author Inner Peace, Inner Power
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